PlatformSupplier quality
Supplier quality management software your suppliers can answer
QMSdesk™ supplier quality management software qualifies each supplier by risk, watches its certificates and brings its corrective actions back into your records. Your supplier answers a SCAR through one secure link, with no account and no seat.
SUP-022
Northfield Excipients
Workflow
Step 4 of 5: Active
- Qualification
- Approved, 6-month re-evaluation
- Certificate
- Expires in 30 days, alert sent
- SCAR-002
- Answered through a single-use link
What changes for your team
01
SCAR answers without the email chase
Your supplier gets a single-use link, reads the issue and submits the root cause and the corrective action. The response lands on the record, attributed in your audit trail.
02
Certificates that never lapse unnoticed
Alerts go out 90, 60 and 30 days before a supplier certificate expires. If it expires anyway, a risk opens on your register on its own.
03
Oversight that matches the supplier
Critical suppliers get the deepest qualification and a review every 6 months. Key suppliers are reviewed every 12 months, and Standard suppliers every 24.
Supplier qualification, stage by stage
A new excipient supplier is proposed on Monday. Here is how it becomes an approved supplier.
Step 1 of 5
Prospect
The supplier is recorded with its risk tier: Critical, Key or Standard.
Step 2 of 5
Under evaluation
Qualification moves through staged gates, and the gates grow with the tier. Approval checks that the required data is complete.
Step 3 of 5
Conditionally approved or approved
The decision is signed. A conditional approval carries its conditions and appears on your approved supplier list, marked as conditional.
Step 4 of 5
Active
Periodic re-evaluation tasks arrive on the schedule the tier sets, and the scorecard tracks performance.
Step 5 of 5
Suspended or disqualified
When performance fails, the status change is signed and recorded.
Supplier quality management software highlights
The single-use SCAR link
When you issue a SCAR, QMSdesk emails your supplier a link. The supplier needs no account and takes no seat.
- The supplier reads four fields: the issue's title, description, severity and issue date.
- The supplier submits two fields: root cause and corrective action.
- The link expires the moment it is used, or when the SCAR moves on.
The submission is attributed to your internal issuer in the audit trail. Your team then reviews the response, verifies it and closes the SCAR, with a signature at each step.
Northfield Excipients
Supplier corrective action request
You read
- Title
- Expired certificate for an excipient lot
- Description
- Lot received after the supplier certificate expired
- Severity
- Major
- Issue date
- September 12, 2026
You submit
Certificate renewal tracked by hand; the reminder was missed
Renewals added to our quality calendar with alerts
No account and no seat. The link expires once it is used.
SCAR software that sets the supplier's status
Closing a SCAR is a signed decision that sets the supplier's status: Maintained, Probation or Disqualified. When a supplier's SCAR response is rejected twice, QMSdesk raises that supplier to the Critical tier.
An approved supplier list that tells the whole truth
Your approved supplier list includes suppliers approved under conditions, marked as conditional. Anyone placing an order sees who is approved, and on what terms, in one place.
Risk tiers that set the rhythm
Tier drives how deep qualification goes, which data is required at approval, and how often each supplier is reviewed: every 6, 12 or 24 months.
Feature index
Everything in supplier quality
Qualification and status
- Supplier lifecycle: Prospect, Under evaluation, Conditionally approved or Approved, Active, Suspended or Disqualified
- Signed status decisions
- Risk tiers (Critical, Key, Standard) that drive staged qualification gates
- Data-completeness gates at approval
- Review every 6, 12 or 24 months by tier
- Periodic re-evaluation tasks
- An approved supplier list that shows conditional approvals, marked as conditional
- Supplier scorecard
Certificates
- Certificate expiry alerts at 90, 60 and 30 days
- A risk opened automatically when a certificate expires
SCARs
- Supplier issue (SCAR) workflow: Reported, SCAR issued, Supplier response, Response review, Verification, Closed
- Signed response review, verification and closure
- Closure sets the supplier's status: Maintained, Probation or Disqualified
- Single-use SCAR link: no supplier account, no seat
- Four fields read and two fields submitted by the supplier
- Link expires on use or when the SCAR moves on
- Supplier submission attributed to the internal issuer in the audit trail
- Supplier raised to the Critical tier after two rejected SCAR responses
Records
- Typed, attributed links to any other record
- Global search across suppliers
- A hash-chained, insert-only audit trail on every action
- REST API access to supplier records
One connected system
Connected across QMSdesk
Risk management opens a risk when a certificate expires.
Audit management runs your supplier audits.
Quality events logs the supplier issue behind each SCAR.
CAPA carries your own corrective action when a supplier issue needs one.
Regulations
Regulations it's designed to support
- ISO 13485. QMSdesk is built to support organizations working to ISO 13485:2016, including purchasing and supplier controls (§7.4).
- FDA QMSR. It incorporates ISO 13485:2016 by reference.
- 21 CFR 211.84. Under the GMP profile, supplier qualification records are designed to support your controls for approving components and their suppliers.
- 21 CFR Part 11. Status decisions and SCAR closures use controls for Part 11 electronic signatures.
Questions buyers ask
Does a supplier need an account to answer a SCAR?
No. The supplier answers through a single-use link sent by email. They need no account and take no seat.
What can the supplier see and change?
The supplier sees four fields: the issue's title, description, severity and issue date. They submit two: root cause and corrective action. The link expires the moment it's used, or when the SCAR moves on.
How often are suppliers re-evaluated?
By risk tier: every 6 months for Critical suppliers, 12 months for Key and 24 months for Standard. QMSdesk creates the re-evaluation tasks.
What happens when a supplier certificate expires?
Alerts go out at 90, 60 and 30 days before expiry. If the certificate still expires, QMSdesk opens a risk automatically.
Can a conditionally approved supplier appear on our approved supplier list?
Yes, marked as conditional, so everyone ordering can see the approval has conditions.
Suppliers in the loop, not in your inbox
Bring your oldest open SCAR. We'll show you QMSdesk sending it, receiving the answer and closing it.